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The frog & the scorpion
Are you frustrated with aspects of modern business life? Do you express (or bottle) more and greater doses of rage? Here’s a perspective that just might help. Tall tale You may have heard this fable:...
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Helping businesses get social
This week, MYOB has taken a big step in helping New Zealand’s businesses embrace social media, by fully integrating social media platforms into our existing enterprise suite. We want to see social...
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Why communities matter when you are in business
Folks, I have a confession and it’s one I reckon many of us may share. How many of you have walked past a homeless person on the street and not given their well-being a second thought? I know I...
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The Importance of Online Reviews
I’m surprised by how many small business owners overlook online reviews. They either don’t know about them, or they aren’t worried about them. It seems often the attitude is that a nice website is...
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Understanding client loyalty
For many years MYOB has been conducting half yearly surveys to measure and understand the satisfaction we provide clients such as you, our valued partner. This has provided excellent insights into...
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How to let your clients validate you
Recently I was meeting the CEO of a well-known architectural firm in Sydney. He is not an architect, but he really knows his business: he’s across everything, from the big picture to the detail, and...
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How to assure your customers during a crisis
Here’s hoping your business doesn’t experience a crisis. EVER. But in the event that the proverbial does hit the fan, who do you turn to? What do you do? Now, obviously the type of business you’re in...
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6 steps to cope with the Christmas shopping madness
Christmas season is undoubtedly one of the best times for businesses. People are generally happy because of the long holidays, and more importantly – ready to spend their hard earned money on...
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Simple things you can do to improve customer service
Recently, I had quite an ‘interesting’ experience with customer service. I was on a call – including being put on hold – for more than 25 minutes trying to get one simple piece of information from my...
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Resolving business disputes
Butting heads The old adage “agree to disagree” has been tossed around often enough during heated discussions. But if the dispute arises from your customers, contracts, employees or debtors, you need...
View Article5 networking tips for shy business owners
Networking comes naturally for some, while for others, it is an arduous ordeal where every minute seems like an hour. Unfortunately for the latter, networking is one of the most effective ways to build...
View Article6 ways to stop losing clients
For some businesses, existing clients tend to play second fiddle to prospects. However, studies have shown that it can be 5 to 10 times more cost effective to keep a client than to acquire a new one....
View ArticleYour end of financial year one-stop shop is open for business
It’s March. A Tuesday. A drizzly Tuesday. A client’s on the phone. A CLIENT: “How much have I got left to spend on computers and stuff this financial year?” YOU: “Well, hang on …” A CLIENT: “And what’s...
View ArticleRoadshow Live2Air – Serving up a lunch special
Got lunch plans on Tuesday 17 March? Fancy a 90 minute catch up from 1pm? That’s eastern daylight savings time, by the way. Sorry, Perth – more like brunch for you. You don’t need to dress up for this...
View Article10 ways your accountant can help you increase your profit
If your business is not generating the amount of profit that you would like and deserve, then the first person you need to contact is your accountant. Let’s face it, accountants are the last trusted...
View Article5 secret tips to a smoother end of financial year in your practice
As an accountant, you already know what’s going on at this time of year. Whether it’s finishing up last year’s compliance work (shudder), moving your clients (or your practice) to new accounting...
View ArticleTaking your clients to the cloud in the new financial year
March 31 is both a beginning and an end. For many practices, it signals the end of tax planning and the beginning of several months of tax returns – for individuals and businesses. For many it’s also a...
View Article5 signs of a thriving service business
I benefit from being in a small business networking group made up of mostly service-orientated businesses. It has become very clear which ones work like a well-oiled machine and which are struggling....
View ArticleDelegate, but monitor. Or prepare to pick up the pieces.
With most small businesses there comes a time when you need to trust someone else to perform tasks you have managed yourself until now, and they are often crucial to your business success or service...
View Article3 great apps for managing out-of-office employees
With workplaces becoming more diverse and fluid in time and space, traditional ways of managing the work we do are becoming increasingly obsolete. New models of work call for new ways of coordinating...
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